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Taking the Steam Out of the Kettle – Navigating Difficult Interactions
January 25 @ 4:00 pm - 5:00 pm
Embark on a transformative 60-minute masterclass that explores the intricacies of customer communication. Led by an industry expert, this session focuses on identifying diverse customer profiles and delves into effective communication strategies tailored to individual needs. Gain insights into the unique challenges presented by various platforms, including social media, chat, and phone interactions, and acquire practical tips and tricks to overcome them.
Victoria McCormack Bio:
With over 12 years of experience in customer service, Victoria is a seasoned professional known for effortlessly fostering exceptional interactions, regardless of the circumstances. Victoria’s tenure at Apple saw her rise to top-tier status in EMEA for call evaluation accuracy, highlighting her profound grasp of customer service dynamics. From frontline support to managing executive escalations, Victoria has encountered a spectrum of customers, mastering the art of handling threats and upset clients with ease. Whether communicating through chat, phone, or social media, Victoria brings a treasure trove of insights to “Taking the Steam Out of the Kettle – Navigating Difficult Interactions,” a 60-minute masterclass meticulously crafted to elevate your customer service skills.